Gradeo Sub-Processor List

We use a limited number of trusted third-party service providers (“sub-processors”) to support the operation, security, and improvement of our services. These sub-processors may process personal information on our behalf solely for the purposes described below and in accordance with our instructions, applicable privacy laws, and contractual safeguards.

Where possible, we minimise the personal information shared with sub-processors and restrict access to what is necessary for service delivery, support, analytics, or compliance. This list reflects sub-processors currently used in production and is kept under review.

Name	URL	Purpose	Categories of data	Data processing location
Brainfish	https://www.brainfishai.com	In-product help and knowledge base	User-entered help queries, web request metadata, and page context information	European Union
Cloudflare	https://cloudflare.com	Content delivery and reverse proxy for the help and trust websites, DNS for all gradeo.com.au domains	IP addresses and web request metadata	Multiple
DiceBear	https://www.dicebear.com	User avatar generation	Web request metadata and avatar generation parameters	European Union
Microsoft Azure	https://azure.microsoft.com	Cloud hosting provider	Customer content and personal data submitted to the Service	Australia
New Relic	https://newrelic.com	Application performance and infrastructure monitoring	Operational metrics and request metadata	European Union
Okta Auth0	https://auth0.com	Identity and authentication provider	User account identifiers, authentication credentials, and login metadata	Australia
PostHog	https://posthog.com	Product analytics and service improvement	Usage and interaction data, device metadata, and page context information	European Union
Sentry	https://sentry.io	Error monitoring and diagnostics	Technical error data and request metadata	European Union
Stripe	https://stripe.com	Payment processing and billing services	Payer and account identifiers, payment transaction information, and billing metadata	Multiple
Webflow	https://webflow.com	Public marketing website hosting	Web request metadata and website form submissions	Multiple
Xero	https://www.xero.com	Invoicing, accounting, and financial record-keeping	Organisation and billing contact information, invoice details, and payment records	Multiple
Zoho	https://www.zoho.com	Customer relationship management and support services	Organisation and contact information, support enquiries, and communication records	Australia